The user experience (UX) in libraries

摘要

Purpose - The purpose of this paper is to review the library's expanded role into its engagement with the user experience (UX). Design/methodology/approach - Literature review and commentary on this topic that has been addressed by professionals, researchers and practitioners. Findings - Although UX is constantly expanding its focus, in actively paying close attention to its users' unique and distinctive requirements, libraries can react more effectively in serving its patrons with a realistic and sensible set of options for the programs and services developed to satisfy the user's changing needs and expectations. Originality/value - The value in exploring this topic is to present a snapshot of several of the elements used by libraries in their efforts to understand and react to its patrons' needs through its strategies deployed in support of the user experience.