Norman Regional Hospital's Magnetic Culture Attracts Employees, Pleases Customers, and Keeps the Business Healthy

摘要

Normal Regional Hospital envisioned a new culture rooted in the premise that satisfied employees drive patient and physician satisfaction, which leads to business health. The five-year culture transformation—a broad catalyst for changes in processes, programs, and relationships across the hospital—has benefited all stakeholders and is proving to be a robust model for managing a successful business.