Cabinets improve storage and retrieval of special service tools

摘要

Toyota Motor Sales USA in Torrance, Calif., requires all of its 1,400 Toyota and Lexus dealerships to own special service tools (SST). Dealers are instructed to store these tools in a central location so service technicians can quickly find them when needed. The reality was that, in many dealerships, technicians spent too much time hunting for SST. Using a new standardized three-cabinet system to organize tools by category, the company improved technician productivity and reduced costs. Previously, the average technician spent a minimum of 6 minutes per day and as much as an hour hunting for tools. The average dealer employed 14 technicians, and was spending $1,500 per year replacing tools that had been lost or stolen.