One of the main functions of an enterprise resource planning (ERP) system is order management, although with multi-channel selling, it may not be an ERP system that carries out the order orchestration. That's because more companies are using distributed order management (DOM) software, a type of order management system adept at "sourcing" from the best place to fill orders from, whether that be a warehouse, a retail store or other options like drop shipments or third-party warehouses. The providers of DOM include vendors such as Manhattan Associates, Softeon and Deposco, and now Tecsys, from its November 2018 acquisition of OrderDynamics. In addition to DOM, these vendors also offer supply chain execution software including warehouse management system (WMS) solutions. While not head-on competitors to most ERP vendors, DOM vendors can help companies with omni-channel fulfillment requirements. DOM solutions are fundamentally different from traditional order management in that they are geared toward filling small direct-to-consumer orders, explains Peter Brere-ton, president and CEO of Tecsys.
展开▼
