JCPenney: Out the door in 5 minutes

摘要

The shortest distance between two points is a straight line. In many respects, that sums up the operations at JCPenneys sixth U.S. Retail Logistics Center (RLC), opened in July 2007 in Lathrop, Calif., not far from Oakland. Up to 95% of the cases received at the facility are crossdocked straight from the receiving dock to the shipping dock with just two touches in between: Once to unload them onto a conveyor at the receiving dock and once to load them into a trailer at the shipping dock. In between, software and automated materials handling equipment handles the rest. And when that product is received at one of Penney's 13 regional store support centers, in all likelihood it's crossdocked again to a store.