UNDERSTANDING SOFTWARE OPERATINS SUPPORT EXPERTISE: A REVEALED CAUSAL MAPPING APPROACH

摘要

This paper utilizes a qualitative methodology, revealed causal mapping (RCM), to investigate the phenomenon of software operations support expertise. Software operations support is a large portion of the IS work performed in organizations. While we as researchers have access to genera- Lized theories and frameworks of expertise, very Little is known about expertise in this critical area.