INFORMATION TECHNOLOGY DEVELOPMENT CREATIVITY: A CASE STUDY OF ATTEMPTED RADICAL CHANGE

摘要

Many calls for reengineering suggest that infor- mation technology (IT) can be employed to enable significant organizational change. However, organizational inertia typically inhibits such change, resulting in IT development that reflects the organizational status quo. Of interest, then, are strategies and techniques that can be em- ployed to support IT -enabled reengineering.