Feedback

摘要

Harold Boyer ("The bookstore fad," Feedback, LJ 11/1/09, p. 11) sounds burned out. Or burned up. Either way, he should probably consider how his letter might sound to his library patrons, if he has any left.rnA total embrace of the bookstore concept would probably not be the best strategy. However, listening to patrons and acknowledging (with more than lip service) an effort to meet their needs is good customer service. We are a community college library. Our comfy, varied seating, colorful student artwork, and a nearby cybercafe with beverages, snacks, and wireless Internet have gone a long way to making us the true hub of the campus. And we can still smile at our patrons, even the "lazy" ones who need help finding something.