Outcome-Oriented

摘要

Ellen Forsyth's customers are 2,344 library workers in 99 libraries and 374 locations spread across more than 300,000 square miles in New South Wales (NSW), Australia, as well as the library users they serve. That's why she focuses on delivering online tools tailored to local needs.rnWith the help of collaborators, Forsyth adapted the Ohio Library Council's online reference excellence training program for librarians-and then expanded it under a Creative Commons license to encourage others to use the material.