Every day, we all balance the necessity to meet immediate needs and get ahead of the curve so we can be proactive about impending change. How to manage? Create a resilient, flexible organization that keeps the people you serve front and center. A number of libraries are doing just that by applying human-centered design principles, and the results are impressive-see "The Future of Futures." This work requires significant investment. Who benefits? Staff members and partners and, most important, the communities they serve today and for generations to come. It's worth time spent now to build the skills needed to keep designing a better future.
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