MEANINGFUL

摘要

Measuring outcomes can be a vital aid to justifying library work to voters, funders, and stakeholders-as well as determining strategic direction-but it can also be overwhelming. "Libraries are very good at counting outputs.. .it's more difficult to count outcomes," says Stacey Wedlake, research and communication coordinator for Impact Survey, one of several national projects developed over the past ten years to help public libraries jump that hurdle. "It takes a different way of thinking and approach to understand and then count how people were changed due to the access and use of your services."