Use of performance indicators and performance benchmarking in the north American water industry-findings from studies recently competed for AWWA and WEF research foundations

摘要

In this paper the author sets out the experience gained while undertaking two milestone performance benchmark studies in the US water industry: Performance Benchmarking for Water Utilities, funded by the AWWARF (America Water Works Research Foundation); and Benchmarking Wastewater Treatment Plant Operations, funded by the WERF (Water Environment Research Foundtion) The paper identifies two separate, but complementary components, to benchmarking, i.e. metric Benchmarking and process benchmarking.