Examining the role of service climate in health care: An empirical study of emergency departments

Claudia Steinke

首页> 外文期刊>International journal of service industry management >Examining the role of service climate in health care: An empirical study of emergency departments

【24h】

Examining the role of service climate in health care: An empirical study of emergency departments

机译：研究服务环境在医疗保健中的作用：急诊科的实证研究

获取原文

获取原文并翻译 | 示例

掌桥外文数据库（机构版） >>

开具论文收录证明 >>

文献代查 >>

页面导航

摘要
著录项
相似文献
相关主题

摘要

Purpose - Using a modified version of the service profit chain, the purpose of this paper is to examine the mediating role of service climate (SC) by exploring predictors of SC (i.e. service training (ST), managerial practices (MP), physical design (PD),

机译：目的-使用服务利润链的修订版，本文的目的是通过探索服务环境（SC）的预测因素（即服务培训（ST），管理实践（MP），物理设计）来检验服务环境（SC）的中介作用（PD），

著录项

来源
《International journal of service industry management》 |2008年第2期|p.188-209|共22页
作者
Claudia Steinke;
展开▼
作者单位

Faculty of Business, University of Victoria, Victoria, Canada;

展开▼
收录信息
原文格式 PDF
正文语种 eng
中图分类社会科学总论;
关键词
service climate; customer services quality; emergency services; accident and emergency; hospitals; Canada;

机译：服务环境;客户服务质量;紧急服务;事故和紧急情况;医院;加拿大;

相似文献

外文文献
中文文献
专利

1. The effect on the patient flow in local health care services after closing a suburban primary care emergency department: a controlled longitudinal follow-up study [J] . Katri Mustonen, Jarmo Kantonen, Timo Kauppila Scandinavian Journal of Trauma, Resuscitation and Emergency Medicine . 2017,第1期

机译：关闭郊区初级保健急诊科后对当地医疗服务中患者流动的影响：一项受控的纵向随访研究
2. The Role of Social Work in Providing Mental Health Services and Care Coordination in an Urban Trauma Center Emergency Department [J] . Moore Megan, Whiteside Lauren K., Dotolo Danae, Psychiatric services: a journal of the American Psychiatric Association . 2016,第12期

机译：社会工作在城市创伤中心急诊科提供心理健康服务和护理协调中的作用
3. The Role of Social Work in Providing Mental Health Services and Care Coordination in an Urban Trauma Center Emergency Department [J] . Moore Megan, Whiteside Lauren K., Dotolo Danae, Psychiatric services: a journal of the American Psychiatric Association . 2016,第12期

机译：社会工作在城市创伤中心急诊部门提供心理健康服务和关心协调的作用
4. A simulation study to achieve healthcare service quality improvement in accident emergency department (AED) [C] . Wong S. Y., Tsui K. L., Chin K. S., 2011 IEEE International Conference on Quality and Reliability . 2011

机译：为提高急诊室（AED）的医疗服务质量而进行的模拟研究
5. Investigating Strategies To Improve Health Care Labor Market, Health Outcomes, Health Care Quality, And To Reduce Emergency Department Utilization And Costs: A Study Of The Effectiveness Of Family Friendly Policies, Patient-Centered Communication, And Enhanced Access To Care [D] . Tayou, Juliette Guemmegne. 2017

机译：调查策略，以改善卫生保健劳动力市场，卫生成果，卫生保健质量并减少急诊部门的使用和成本：家庭友好政策，以患者为中心的沟通和增强的就医机会的有效性研究
6. The effect on the patient flow in local health care services after closing a suburban primary care emergency department: a controlled longitudinal follow-up study [O] . Katri Mustonen, Jarmo Kantonen, Timo Kauppila 2017

机译：关闭郊区初级保健急诊科后对当地医疗服务中患者流动的影响：一项受控的纵向随访研究
7. Trends in the Quality of Care for Medicare Beneficiaries Admitted to the Hospital With Unstable Angina 11This study was supported in part by the Patrick and Catherine Weldon Donaghue Medical Research Foundation Hartford. Dr. Krumholz is a Paul Beeson Faculty Scholar. The analyses on which this publication is based were performed under Contract Number 500-96-P549, entitled “Utilization and Quality Control Peer Review Organization for the State of Connecticut,” sponsored by the Health Care Financing Administration, Department of Health and Human Services. The content of this publication does not necessarily reflect the views or policies of the Department of Health and Human Services, nor does mention of trade names, commercial products or organizations imply endorsement by the U.S. Government. The authors assume full responsibility for the accuracy and completeness of the ideas presented. This article is a direct result of the Health Care Quality Improvement Program initiated by the Health Care Financing Administration, which has encouraged identification of quality improvement projects derived from analysis of patterns of care, and therefore required no special funding on the part of this Contractor. Ideas and contributions to the authors concerning experience in engaging with the issues presented are welcomed. [O] . Krumholz Harlan M., Philbin Daniel M., Wang Yun, 1998

机译：不稳定型心绞痛住院的医疗保险受益人的护理质量趋势11该研究部分得到了帕特里克和凯瑟琳·韦尔顿·多纳休医疗研究基金会的支持。 Krumholz博士是Paul Beeson系的学者。本出版物所依据的分析是在合同号500-96-P549下进行的，该合同的名称为“康涅狄格州使用和质量控制同行评审组织”，由卫生与公共服务部卫生保健融资管理局赞助。本出版物的内容不一定反映卫生和公共服务部的观点或政策，提及商品名称，商业产品或组织也不一定表示得到美国政府的认可。作者对所提出想法的准确性和完整性承担全部责任。本文是卫生保健筹资管理局发起的“卫生保健质量改善计划”的直接结果，该计划鼓励确定通过对护理模式进行分析而得出的质量改善项目，因此该承包商不需要任何特殊资金。欢迎作者就涉及所提出问题的经验提出想法和贡献。

Examining the role of service climate in health care: An empirical study of emergency departments

摘要

著录项

相似文献

相关主题

期刊订阅