Improving service operations: linking safety culture to hospital performance

Stock Gregory N.; McFadden Kathleen L.

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Improving service operations: linking safety culture to hospital performance

机译：改善服务运营：将安全文化与医院绩效联系起来

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摘要

Purpose - The purpose of this paper is to examine the relationship between patient safety culture and hospital performance using objective performance measures and secondary data on patient safety culture.

机译：目的-本文的目的是使用客观绩效指标和有关患者安全文化的辅助数据来检查患者安全文化与医院绩效之间的关系。

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来源
《Journal of service management》 |2017年第1期|57-84|共28页
作者
Stock Gregory N.; McFadden Kathleen L.;
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作者单位

Univ Colorado Colorado Springs, Coll Business, Colorado Springs, CO 80918 USA;

Northern Illinois Univ, Dept Operat Management & Informat Syst, De Kalb, IL USA;

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原文格式 PDF
正文语种 eng
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关键词
Service operations; Safety culture; Safety climate; Operational performance; Patient safety performance;

机译：服务运营;安全文化;安全气候;运营绩效;患者安全绩效;

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机译：PHP67加强医院患者安全文化以改善卫生服务：医院患者安全文化调查

Improving service operations: linking safety culture to hospital performance

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