The Development and Empirical Validation of the B2E Portal User Satisfaction (B2EPUS)Scale

摘要

Advances in Information Technology (IT) and the rapid growth of the Internet use over the past decade have considerably changed the way organisations interactwith their employees. An increasing number of organisations have implemented a Business-to-Employee (B2E) portal as a communication and facilitatingtool to assist employees inperformingadministra-tive, personal-related, andspecific tasks more effectively and efficiently. An understanding of what constitutes employees 'satisfying use of a portal is crucial for developing a successful B2E portal. To date, very little research has been devoted to establishing a measurement of user satisfaction with Web-based information systems, specifically B2E portals. The aim of this study is to develop a scale for measuring user satisfaction with B2E portals. This paper discusses three main sequential studies in developing the scale: domain identification, content validation, and an exploratory study. Evidence about reliability, content validity, criterion-related validity, convergent validity, and discriminant validity is presented. Finally, we conclude this study by discussing limitations and future research avenue.