Citizen Centric Perspectives on Electronic Government: Research Trends, Issues, and Challenges

摘要

Over the years, electronic government (or e-government as it is commonly referred to) has matured from merely cataloguing information to transforming the way governments across the world conduct their business with different stakeholders. Increased adoption and application of e-Government across countries is being propelled by its potential to offer not only a convenient service to citizens but also related benefits such as reduced transaction costs and enhanced operational efficiency. From citizens' perspective, e-government holds the potential not only to streamline the services offered to citizens but also to engage citizens' in the governance process. However, one of the most overlooked pieces of the puzzle in the current debate and research on e-government is the citizen. While the role of e-government in improving internal processes and achieving internal efficiencies cannot be denied, the transformational role of e-government can only be achieved through engagement of citizens in the e-government rollout and subsequent adoption.