Performance measurement practices in airports: Multidimensionality and utilization patterns

摘要

The purpose of this paper is to assess the current profile of airport executives concerning key aspects of their performance measurement practices. The results suggest that these practices still emphasize operational issues, such as safety, economic-financial, and service quality. In contrast, measuring performance according to a broader perspective of the airport business, including competition, long-term economic results, and the environmental and social outcomes of the airport activities, was not evident. This study has significant contributions for performance measurement and management in the airport context. Overall, the findings stress the need for broadening the approach to airport performance measurement as a business service organization, which may require adjustments in the current management information systems. Practical implications for airport management are presented.