How will the the upcoming changes affect the retail market?

摘要

TWCS is already active in the non-household retail market in Scotland, but what do you think of the competitive water market for non-household customers in England from 2017? We welcome and embrace the changes that are coming in the English market. I think it's good for customers, and offers a lot of exciting opportunities for innovation, both in terms of the services which retailers can offer customers, and the way we will be able to tailor these services to suit an individual customer's needs. Can you summarise the Thames Water Commercial Services approach in one sentence? A: It's about getting the basics right, which means making sure the customer receives a reliable supply, billing them on accurate bills based on real data in real time, and delivering what customers want.