Complexity Science—An Alternative Framework for Understanding Strategic Management in Public Serving Organizations

摘要

Contemporary public-serving organizations—both government and nonprofit organizations—face increasing pressure to be innovative and adaptable amidst ongoing global changes. However, existing frameworks of strategic management are generally inadequate in managing the tensions between conflicting imperatives to be adaptable and innovative while providing stable and reliable services. In addition, existing strategic frameworks generally assume that strategic processes are dominated by a group of top decision makers. In contrast, public-serving organizations operate under growing legal and normative expectations to involve a diverse range of participants—individuals and organizations—in the strategy process. In this paper, we propose that complexity science offers promise in providing a theoretical framework that describes inclusive strategic processes that are associated with both innovation and emergent order. To more fully understand the potential contributions of complexity science, we provide an introduction to complexity science and compare and contrast it to the existing frameworks that currently dominate research on strategic management in public-serving organizations. We then describe and illustrate how complexity science informs our understanding of strategy content, formulation, and implementation and its implications for inclusive management practices.