Radiation oncology Lean Six Sigma project selection based on patient and staff input into a modified quality function deployment

摘要

Quality Function Deployment (QFD) is a methodology that has proven to be useful by incorporating the 'voice of the customer' by translating customer needs into technical requirements, guaranteeing that new or existing products and services meet or exceed customer expectations. In this study, a modified QFD is developed to select and prioritise projects by weighting an internal staff assessment and mapping this against a patient survey. We present how the modified QFD tool is used for the selection and prioritisation of Lean Six Sigma projects in a hospital's radiation oncology department. In addition, we present how internal feedback (staff, administrators, physicists, physicians) and external feedback (patients) are collected and used in the tool.