ISM for the inhibitors of service supply chain: a case study in a safety health environment and risk consultancy service sector

摘要

This paper discusses the practical contribution of ISM to model the inhibitors of a safety health environment and risk (SHER) service supply chain in the Indian context. ISM is a well-proven strategy for analysing the synergic influences of various attributes which affect the overall system under study. The unique feature of ISM is that it analyses the attributes based on their driving power and dependence. In the current study, the ISM model has been developed for a leading industrial safety service provider operating in various global regions having its headquarters in the UK. The inhibitors in the service supply chain were identified and subjected to ISM based analysis. Initial reachability metrics and final reachability metrics were made. This paper illustrates the hierarchy of various inhibitors based on the outcomes of the final reachability metrics. The digraphs were constructed. Finally, MICMAC analysis was carried out to categorise the inhibitors into four clusters. The paper is concluded with action plans and scope for future work.