Agility and cloud computing: key enablers for knowledge management systems implementation in Algerian small to medium-sized organisations

摘要

The implementation of knowledge management systems (KMS) necessitates an important investment in human resources and IT infrastructure. Most of small to medium-sized organisations (SMOs), especially from emerging markets countries, cannot afford the implementation of this kind of systems traditionally reserved to resourceful organisations. On the other hand, the last decade has known an increasing interest in the domains of agility and cloud computing. The main contribution of this paper is to present through two case studies, how two Algerian SMOs have leveraged agility and/or cloud computing to implement KMS. The main findings of a qualitative data collection process are that: 1) SMOs are attracted by the facts that the agile-based method require fewer human resources; 2) after an obvious reluctance, SMOs consider that cloud-based externalised infrastructure are not only interesting at the financial level but also, at the administrative level.