Consumer Health Informatics Interventions Must Support User Workflows, Be Easy-To-Use, and Improve Cognition: Applying the SEIPS 2.0 Model to Evaluate Patients' and Clinicians' Experiences with the CONDUIT-HID Intervention

摘要

The aim of this research was to gain a holistic understanding of patients' and clinicians' experiences with the CONDUIT-HID (CONtrolling Disease Using Inexpensive Technology-Hypertension In Diabetes) intervention, intended to be a technology-enabled consumer health informatics (CHI) approach to control hypertension. We examined patients' experiences utilizing the technologies to share patient blood pressure data with their care team via a qualitative analysis of patient (n = 21) and clinician (n = 5) interviews. Using the SEIPS 2.0 sociotechnical systems model, our evaluation revealed that minimizing usability issues and supporting participant workflow were important-but not sufficient-for CHI intervention success. The ability of the CHI intervention to support the cognitive development of patients' self-management skills and to facilitate strategic collaboration among care team members was also important. These insights can provide CHI and the human-computer interaction (HCI) communities with a framework of generalizable findings to better design future CHI interventions.