What should we expect from this new year of 2003? Alan Greenspan says about half of U.S. businesses still haven't invested in what he calls the latest productivity-enhancing technologies (I'm not sure precisely what he places in that group, but I'd bet it's CRM, advanced Web sites, sophisticated supply- and demand-chain software, and real-time products and services), so perhaps this might be the year when that pent-up demand is released. Or will most companies reckon that since they don't appear to be terribly worse off than they were a year or two ago, then why not figure on another year of subsistence-level investments in business innovation powered by technology?
展开▼
