Ergonomic enhancements improve safety for airline cabin crews

摘要

When Delta Air Lines embarked on a project to improve the main cabin experience on long-haul international flights, the company's leader-Bill ship had a pressing concern: How could it make sure that the enhanced service did not lead to more strenuous activity and potential injury for flight attendants? The reimagined cabin experience includes greater interaction with customers and an elevated food and beverage service. Cellophane-wrapped brownies, for example, have been replaced with warm cookies. Linen tablecloths and real silverware have taken the place of plastic knives and forks. And customers are offered a glass of Bellini after takeoff.