Upgrading back-office functions may not be the sexiest subject when it comes to artificial intelligence (AI), robotics, and business automation but, according to IDC research, it goes the furthest. Digitizing, automating, and optimizing document workflows reduces costs by more than 35%, say respondents to IDC's Content Intelligence: For the Future of Work report. They reduced the time spent on document-related tasks by 17% and reduced errors by almost 52%. To accelerate growth and profitability, shippers need to eliminate manual back-office functions and integrate processing across the entire supply chain with carriers and other trading partners. However, knowing which processes to start with, and deciding what technology to use to automate, is often a challenge. Intelligent process automation (IPA) can help organizations quickly ramp up digital transformation projects, according to IDC. IPA is a group of AI-enabling technologies, including content intelligence, that manages, automates, and integrates processes. This includes intelligent capture, optical character recognition, machine learning, and natural language processing.
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