How a Leading Medical Lab Accrediting Organization Has Achieved Breakthrough Improvement With Transformational Leadership

摘要

COLA, a leading clinical laboratory accreditation organization, faced a rapidly contracting market and worsening financial performance but was paralyzed by outmoded systems and a vision and mindset hamstrung by attachments to past success. In an eight-year journey, leaders and staff learned to create transformative change in themselves and on key organizational fronts, subsequently generating breakthrough improvements in performance that have set COLA on a new path to success. The authors discuss the key cornerstones of transformational change; a model of transformational leadership; and the transformation cycle COLA used to integrate these with strategic/business planning, execution, and performance monitoring. They also describe COLA's key initiatives-including governance, leadership and culture, performance measurement, sales and marketing, research and development process, and IT-and present evidence of a robust business and organizational transformation at COLA.