To Prevent Attrition in Business Process Outsourcing, Focus on People

摘要

Addressing the high rate of attrition that has long plagued business process outsourcing (BPO) enterprises has become essential in light of the sector's expansion across numerous industries around the world. A study of one Indian BPO enterprise revealed that many of the factors that contribute to attrition can be offset by an organizational focus on people. On the basis of their findings, the researchers offer numerous strategies for improving employee retention without compromising business processes. Managers in any sector can apply these suggestions to help ensure the continued growth and success of their organizations.