Knowledge utilisation: an empirical review on processes and factors of knowledge utilisation

摘要

This article aims to identify the main processes and success factors of knowledge utilisation. For this purpose, a literature review of knowledge utilisation is conducted, which provides a framework for comparing results of relevant scientific literature. An overview of different knowledge utilisation processes and success factors give firms in knowledge-intensive environments the possibility to commercialise their outcomes. The main processes identified were the identification of knowledge assets, knowledge governance and coordination, relationship building, knowledge presentation, knowledge trade, and knowledge protection. The main factors for successful knowledge utilisation described in literature are: absorptive capacity, solving customer problems, reputation, rewards, incentives, trust and reciprocity. Finally, further research directions are provided as a result of the literature analysis.