Developing culturally diverse organizations: a participative and empowerment-based method

摘要

Purpose - This study aims to investigate the promotion of workplace multiculturalism via the use of a participative and empowerment-based diversity training and development method. Design/methodology/approach - A two-year long qualitative, multiple case-study amongst 15 Finnish organizations was conducted by means of the focus group method. Altogether 20 group interviews were held with so-called "working culture bridge groups" consisting of different stakeholders and their four coordinators to explore the approaches, modes of action, achievements and explanatory factors that contributed to the development of working cultures towards multiculturalism. Findings - The development method was directed more at individual than organizational level change processes. More specifically, the attitudes of the majority were perceived as the main problem and the goal was to influence them by enhancing their knowledge and awareness of multicultural issues. The effectiveness of the method was recognized to depend on the clarity of set goals, adequate resources, systemic development work at both the individual and organizational level as well as on the commitment of management Research limitations/implications - Despite being conducted in one country with low cultural diversity, an empowerment-based method proved to be useful in directing the creation of inclusive working organizations. Practical implications - The method helps in planning the content and delivery of different diversity training and development approaches. Originality/value - The paper offers a powerful tool and an innovative way for practitioners to align both organisational and diversity goals to meet individual needs, to identify inequalities and to increase the effectiveness of diversity initiatives.