No-Brainer Management, Part 9: Creating a Positive Organizational Environment

摘要

In recent months, we have discussed the No-Brainer project I have been struggling to understand and teach. We have covered all the parts of the program except the last chapter, "How to create and maintain a positive organizational environment." Everything written about in past columns contributes its own important part in answering the simple but critical question: "What kind of place is this to work?" As I travel around and engage firefighters in and out of class, it is always interesting to discuss how they feel about their organization. Most of the material in the No-Brainer program emerged from listening to workers and bosses talking about where they work. Basically, my approach is pretty simple: I just recorded what they said. I followed the direction of the great "scholar" Yogi Berra, who observed: "It's amazing what you can hear if you listen!"