浅析废水处理与水环境保护

摘要

Članak prikazuje metodu prilagodbe vrijednosti utemeljenu na modeliranju i projektiranju postupcima servisnog inženjerstva. Cilj prilagodbe vrijednosti proizvoda je povećanje stupnja zadovoljstva kupaca. Veliki broj teorija i pristupa prilagodbi vrijednosti razmatra kako prilagoditi vrijednost, a ne što treba prilagoditi sukladno željama kupaca. Neki postupci koji se koriste pri razvoju proizvoda koriste se i u preoblikovanju postojećih industrijskih usluga u hotelskoj industriji. Ovakav je pristup prijekopotreban u razvoju proizvoda i usluga za individualizirano tržište.%The paper presents a method of value customization based on the modelling and design methods of Service Engineering. This aims at increasing satisfaction levels of customers. The method remarkably addresses what customized means depending on the customer's desire, while many theories and practices on customization have dealt only with how. Some design operations of the method are explained using an actual redesign of an existing industrial service in a hotel industry. This will be effective for designing products or services whose value varies from one customer to another. Furthermore, the value is expected to be a more important concept to be designed according to recent development of products and services for market individualisation servi-cification in industries.