Virtual reference services in China: helping the information-poor

摘要

Purpose - The purpose of this study is to explore the construction pattern and the difficulties for China to develop virtual reference services (VRS). Design/methodology/approach - The paper first analyzes the definition and features of the digital library, and is followed by an introduction to the development of VRS in China. Through literature search and checking web sites, some 400 documents in CNKI have been analysed on VRS from the period of January, 1990 to June, 2005, and the situation in developing VRS and problems existing in the course of doing it in China have been summarized. On the basis of connecting theory and practice on VRS, the paper provides general tactics on how to develop VRS for libraries in China. Findings - There are some problems existing for China to develop VRS, namely shortage of funds, the information poor, the digital divide, restrictions of information infrastructure, library management, shortage of technical knowledge and user training. The paper projects what may be needed for China to continue its development of VRS in the future. There is a need for appropriate infrastructures, strategies and mechanisms to be established in order to support the diffusion of VRS principles throughout China. Originality/value - This paper provides some observations and insights on the design and development of VRS in China. It suggests that decision makers in government agencies need to understand the existing gaps in VRS in China. Constructive suggestions are made for China to construct VRS and improve the service level.