Six Sigma and Contractors

摘要

Alot Of Marketing Babble Surrounds General Electric's Six Sigma Process. When the delivery team needs a glossary as a handout, you know it'll take a while to figure how Six Sigma might help you. In this case, the effort might be worth it. Six Sigma, GE corporate's internal quality initiative, is based on pure statistical analysis. For contractors, the procedure is begun by marching a process through its steps to find where challenges and losses of productivity lie. The system was launched for GE customers earlier this year. "I've op- erated on anecdotal information my whole career," said Mitch Williams, commercial quality leader for GE Supply. "With Six Sigma, we make decisions that have numerically proven impacts. GE Supply has an interest in solving the customer's problem, whatever that problem is. When the Six Sigma team approached Frischhertz Electric Co. in Louisiana and asked that question, they weren't certain of the answer. Owner Jim Frischhertz suggested there might be a challenge in their service area, but he couldn't pinpoint a specific problem.