Finding the Formula for Successful CM: Managing Financial Content

摘要

Aon Risk Services, a subsidiary of one of the nation's largest insurance brokerage companies, adds about 100,000 documents a month to a base of 1.8 million documents. Its content management system handles 90,000 insurance requests annually, with 4,000 requests opened or closed each day. This is a far cry from only five years ago when most of the firm's documents were still in paper form—meaning all insurance applications, risk assessment reports, and other content were printed on paper. To share this data among service centers and the company's Chicago headquarters, employees had to ship boxes of documents back and forth between different service centers. Aon stored the mountains of paper in file cabinets until they were retrieved or archived. Employees retrieved and indexed all of this information manually.