A world of work

摘要

On A technology campus off the bustle of the Hosur Road in Electronics City, Bangalore, engineers are fiddling with the innards of a 65-inch television, destined for American shops in 2006. The boffins in the white lab coats work for Wipro, an Indian technology company. Wipro has a re-search-and-development contract with a firm called Brillian, an American company based half a world away in Tempe, Arizona. Brillian's expertise is in display technology. Wipro's job is to put together the bits that will turn Brillian's technology into a top-end TV. Wipro is sourcing the television's bits and pieces from companies in America, Japan, Taiwan and South Korea. After design and testing, assembly will pass to a specialist contract manufacturer, such as Flextronics or Solectron. The buyer of the finished television might use a credit card administered from Kuala Lumpur, Malaysia. After-sales service might be provided by a polite young Indian call-centre agent, trained in stress management and taught, how to aspirate her Ps the American way.