Making it happen

摘要

The municipal administration of America's District of Columbia was once a byword for bad government, with a cocaine-snorting mayor, corrupt police and incompetent and demoralised bureaucrats. Now, under a go-ahead mayor, Adrian Fenty, it has become a model practitioner of e-government. The public face of this is a single portal, dc.gov, which allows residents to do almost anything that in the past would have involved either picking up the phone (and hanging on and on) or going to an office and waiting.