Look it up on the web

摘要

Even the most curmudgeonly critic would have to admit the one great benefit of e-government: it comes twinned with i-government, where i stands for information. As readers under the age of 30 may be only dimly aware, before the internet age simply getting hold of information on any aspect of government was often far from straightforward. Getting the right form and finding out how to fill it in might involve going to a post office, writing a letter (sometimes enclosing a money order or a stamped self-addressed envelope) or visiting a government office and often queuing. Government printing offices sold official documents to cover their costs and sometimes to make a profit.