E-GOVERNMENT SYSTEM FRAMEWORK SUCCESSFUL FACTORS

摘要

Each government is looking to provide the best services to establish efficiency and quality of performance. This goal could be accomplished by improving the service performance of entire sectors in society. The government of Syria has realized the importance of moving in the direction of information technology. Therefore, E-government initiatives were launched in Syria as part of the country?s overall information technology in the 20th century. Each government sector has since upgraded service performance by having its own websites and E-services application. However, there exist gaps and loose connections among the sectors, which has accordingly tarnished the image of Syrian E-government. This has led to significant questions about the requirement of modification and enhancement of such service. Hence, the purpose of this research is to investiga te and explore the factors that drive the E-government implementation and affect the government performance as well as the government-citizen relationship in Syria.