Training Student Workers: A Win-Win: Mentoring student workers and improving customer service in your library

摘要

Many academic law libraries employ undergraduate student workers to staff the library's circulation desk. Why do these students want to work in the library? Is it because they love libraries and dream of working in a place with beautiful old manuscripts? Possibly. But more realistically, they probably want a job on campus that works with their class schedule and will be flexible should they need to miss a shift during holidays or times of personal and academic crisis. The possibility of being able to study on the job does not hurt either. No matter what the reason, we should still demand exceptional performance.