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首页> 外文期刊>Journal of Theoretical and Applied Information Technology >THE INFLUENCE OF TRUST, PERCEIVED USEFULNESS, AND PERCEIVED EASE UPON CUSTOMERS’ ATTITUDE AND INTENTION TOWARD THE USE OF MOBILE BANKING IN JAKARTA
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THE INFLUENCE OF TRUST, PERCEIVED USEFULNESS, AND PERCEIVED EASE UPON CUSTOMERS’ ATTITUDE AND INTENTION TOWARD THE USE OF MOBILE BANKING IN JAKARTA

机译:信任,感知有用性和感知到雅加达移动银行使用的态度和意图的影响

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摘要

The rapid development of information technology has encouraged the banking industry to innovate in serving its customers. One of the most phenomenal technology service facilities is m-banking. This could be seen from the use of mobile banking is steeply increasing in recent years since almost every bank offers mobile banking services. In response to this fact, this study aims at examining the influence of trust, perceived benefits and perceived ease upon attitudes and intention of customers to use mobile banking. This study used technological acceptance model (TAM) with trust. The collection of data was conducted through a survey-based empirical study of 150 of respondents using convenience sampling. The result of study shows that attitude highly influences the intention to use mobile banking and attitude, as mediation, is influenced by perceived benefits, ease and trust.
机译:信息技术的快速发展鼓励银行业创新为客户提供服务。最具现象的技术服务设施之一是M-Banking。从使用移动银行的使用可以看出,近年来,几乎每一世行都提供手机银行服务,从移动银行业务急剧增加。为应对这一事实,本研究旨在检查信托,感知效益和感知对客户的态度和意图使用手机银行的影响。本研究使用了与信任的技术验收模型(TAM)。使用便利采样,通过基于调查的答复者的实证研究进行了数据的集合。研究结果表明,态度高度影响使用流动银行和态度的意图,作为调解,受到感知利益,轻松和信任的影响。

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