Overview about Service Labs worldwide: Approaches, Methods and Use Cases to test Service across Lifecycle

摘要

As product-service systems are very complex, an integrated approach how to test a service is needed. The paper provides a framework for the development and testing of new services, and thereby grants a lot of space and tools for service innovation. In product-service-systems different types of resources are involved, for instance people, technology, information and organization. In the framework provided by mixed reality laboratory environments, all of these resources are brought together as well. The resources people, technology, information and organization are integrated. The interdisciplinary knowledge concerning these relevant resources is merged in the laboratory environments. Furthermore mixed reality laboratory environments are unifying academic expertise and practical, business-driven interests. Since service relevance in manufacturing companies is growing, the testing of new service concepts gets more important. Various methods are available, which help to verify service concepts. Due to this, the focus of this paper is on the analysis of established Service and Innovation Labs worldwide. To give an overview 24 Service labs are identified and analysed.