Deriving critical success factors for implementation of enterprise resource planning systems in higher education institution

摘要

This paper presents the findings of a study that uses the advanced impact analysis (ADVIAN?) method to derive critical success factors (CSFs) of enterprise resource planning implementation in higher education institution. Through analysis of CSFs, the paper contributes towards assisting higher education institution to reduce some of the plethora of challenges in this domain as highlighted in the literature. The ADVIAN? method classified 20 factors into categories of integration, criticality and stability as well as ranked them by measures of precarious, driving and driven. The results of the classification and ranking show 5 factors that are ideal for intervening activities and 5 factors that should be observed as indicators of successful interventions. Eventually, 12 CSFs were found that provide managers of higher education institution with a reference point to improve ERP implementation.