The Organisational Performance Impact Of ERP Systems On Selected Companies

摘要

There is a need to determine the performance benefits that firms gain from enterpriseresource planning (ERP) systems, and the factors that contribute to success. Consequently,the central research problem is:To determine the impact of ERP systems on organisational performance by analysingachieved ERP benefits within the framework of a suitable performance measurementsystem (PMS), and to investigate the association between critical success factors (CSFs) andERP benefits.A list of expected ERP benefits and CSFs is compiled. Performance measurement models areevaluated, and one model is designed to evaluate ERP impact. ERP experts refine identifiedERP benefits and CSFs using structured interviews. These are built into a questionnaire, andused to survey South African (SA) companies in manufacturing, mining, and powergeneration.Results indicate that business benefits are realised by companies that implement ERPsystems. By building benefits into the performance measurement model, a positive impacton organisational performance is observed. Although a core list of CSFs is identified, andthree associations are found between CSFs and ERP benefits, further research is needed.