Personnel Performance Evaluation based on Balanced Scorecard (BSC) in Iran Health Networks

摘要

Performance appraisal is an important part of organizational life because it can serve a number of functions/purposes. Efficiency increasing is among the goals of every organizations and it depends on the development of personnel-s performance. To this objective, the personnel-s performance must be investigated and controlled in order to be improved and this can-t be done without measurement and evaluation. Therefore a system of performance evaluation is necessary for the organization. Due to the fact that performance evaluation is a difficult aspect of human resource management, a logical procedure must be designed considering the work conditions and human resource arrangement. In this research, the balanced scored card (BSC) was considered as an evaluation model and appropriate criteria of personnel-s performance appraisal were selected due to its four perspectives afterwards the weight of each criteria was achieved using Factor Analysis. For studying the research collected views of 40 experts about performance appraisal. The data collection instrument for designing the questionnaire was a 101-question questionnaire includes 39 closed questions that measured by Likert's scales, 61 ranking question by selective and one open question. This research can specify personnel performance rank and be a strategy of motivation and efficiency job promotion for each of them.