Relationship Personality, Job Satisfaction, Organizational Commitment and Organizational Citizenship Behavior of Service Industries in Indonesia

摘要

This study addressed the role of personality organizational commitment and job satisfaction in contextual performance or Organizational Citizenship Behavior (OCB). Job satisfaction in this study was identified satisfaction to reward or pay satisfaction (extrinsic job satisfaction ), organizational commitment was identified affective organizational commitment and personality was identified self-esteem personality. I provided a framework showing these variables may motivate citizenship behavior. A survey was conducted by using questionnaires from previous study. The questionnaires were sent to 600 employees in private service organizations such as hospitals, schools, hotels and educational institution, 415 completed surveys were returned anonymously in sealed envelopes. Validity tests and reliability tests were used to test the questionnaires contents. The Structural Equation Modeling (SEM) was used to test the relationship among the variables. The result proved that self-esteem personality and affective organizational commitment have positive effect on OCB, but extrinsic job satisfaction has negative effect on OCB. A thorough discussion on the relationship among the variables as well as on self rating is presented in this study.