Identifying and prioritizing the indicators of waste elimination in information technology (Case study: the Pasargad Bank of Iran)

摘要

In the recent years, most of the companies do not have another choice despite of relying on the information systems due to the complexity or range of their universal activities. In another word, the intangible nature of information technology brings unique challenges for organizations. Also any business process applied by human or machine depends on the quality of information technology. Some of the benefits of the information systems will be neutralize with waste that generated in the information, therefore, identifying these waste in information and implementing lean principles in IT can increase the quality and advantages of the information system. In this research the critical success factors waste elimination in the north branches of Pasargad bank in Iran as one of the well known banks are identified and prioritized by using both the survey and library research method .First, by reviewing the past researches we prepared an comprehensive list of factors of lean IT including the 28 factors and by using the statistical analysis of T-test on the questionnaires distributed between the experts of Pasargad bank 21 critical success factors are identified, then the Analytic Hierarchical Process (AHP) is used to prioritized these key factors. The result show that "deletion of unnecessary complexity and unused potential ","Deletion of extra movement/ transport/ moves", "Lack of error and rehashing "are the three main waste creation.factors in banking industry ,that by removing them we can access to the lean IT systems in a firm.