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Leadership and Employee Satisfaction in the Ghanaian Banking Sector

机译:加纳银行业的领导力和员工满意度

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The study was carried out with the purpose of investigating the relationship between leadership and employee satisfaction in the banking industry in Ghana. A questionnaire consisting of three (3) sections was used for the study. Section one of the questionnaire solicited information on demographic characteristics of respondents, section two dealt with the Job Satisfaction Survey (JSS) while the third section dealt with the Multifactor Leadership Questionnaire (MLQ). A total of 200 questionnaires were circulated to randomly selected respondents from both private and public banks in the Accra Metropolis of Ghana, out of which 150 were returned showing a return rate of 75% and out of that 140 were usable. The findings of the study were that there was positive relationship between leadership styles and job satisfaction. The results further indicated that inspirational motivation which is a type of transformational leadership, management by exception and laissez-fair which are types of transactional leadership positively and significantly affected job satisfaction. Thus, leadership styles of managers impact on satisfaction of banking employees so managers should exhibit good leadership. Keywords: Transformational leadership, Transactional leadership, Employee satisfaction, Banking sector
机译:进行这项研究的目的是调查加纳银行业领导力与员工满意度之间的关系。本研究使用由三(3)个部分组成的问卷。问卷的第一部分收集了有关受访者的人口统计学特征的信息,第二部分处理了工作满意度调查(JSS),而第三部分处理了多因素领导力问卷(MLQ)。共向随机抽取的加纳阿克拉大都会私人和公共银行受访者分发了200份问卷,其中150份被退回,表明回报率为75%,其中140份可用。该研究的发现是领导风格与工作满意度之间存在正相关关系。结果还表明,激励型动机是变革型领导的一种,例外管理和自由放任是交易型领导的类型,对工作满意度产生了积极影响。因此,经理的领导风格会影响银行员工的满意度,因此经理应表现出良好的领导能力。关键字:变革型领导,交易型领导,员工满意度,银行业

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