Service Innovation Through Touch-points: Development of an Innovation Toolkit for the First Stages of New Service Development

Simon David Clatworthy

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Service Innovation Through Touch-points: Development of an Innovation Toolkit for the First Stages of New Service Development

机译：通过接触点进行服务创新：为新服务开发的第一阶段开发创新工具包

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《International Journal of Design》 |2011年第2期|共页
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Simon David Clatworthy;
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中图分类工艺美术;
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7. Service innovation through touch-points : development of an innovation toolkit for the first stages of new service development [O] . Clatworthy Simon 2011

机译：通过接触点进行服务创新：为新服务开发的第一阶段开发创新工具包

Service Innovation Through Touch-points: Development of an Innovation Toolkit for the First Stages of New Service Development

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