E-GOVERNEMENT-TO-BUSINESS SERVICE QUALITY AND USER SATISFACTION: AN ASSESSMENT OF THE U.S. STATE G2B WEB PORTALS

摘要

This study assessed the e-government-to-business (G2B) service quality and user satisfaction of the 50 U.S. states and Washington, D.C. The findings indicate that only the following five e-services were offered by most G2B portals with effective informati